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Frequently Asked Questions

What is the Wake.co.nz Store?

The Wake.co.nz Store is a unique way to purchase great wakeboarding related products from New Zealand's leading retailers - at exceptional 'online only' prices.

Generally a new product will be listed each month (but maybe more often) on the store by a New Zealand based retailer of wakeboarding related products. The listed product will be available for a specified period, or until sold out. To receive an email when new products are listed you can subscribe to the Wake.co.nz Store Newsletter by clicking here.

Orders made through the Wake.co.nz Store are made directly with the product supplier - not the Wake.co.nz Store. Review the order process diagram below for a more detailed explanation of the order process.

What is the order process?

The ordering process for purchases made through the wake.co.nz shop is similar to to that of a purchase made via TradeMe. The process is sumarised below:

Having completed the order form you will receive an automatic summary of your order by email.
The next step is for the product supplier to contact you to organise payment and confirm your order.
Once the supplier has received your cleared payment your order will be shipped.

How do I make payment?
  Payment for goods is made directly with the product supplier. Each supplier may allow different payment methods, these will be visible when ordering or can be determined by clicking the supplier logo.

I have a question about the current product, who should I contact?
  All product related questions should be made directly to the product supplier. You can find contact details for the relevant supplier by clicking the suppliers logo on the store homepage, or in the "Product Questions" box on the right hand side of the page.

We are interested in listing products on the Wake.co.nz Store...
  Please contact us for more information on how to list a product.
Current Product
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Store Newsletter

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